How long will it take my product to arrive?
When you place an order with Knife Depot, you'll receive an estimated delivery date during the checkout process. Your actual date of delivery will depend on the shipping option you choose. Keep in mind that on occasion bad weather and shipping company delays can slow down orders.
What different shipping options do you offer?
We offer standard (ground) and expedited shipping (next day, second day and third day) on most orders -- simply choose the appropriate shipping method during checkout.
How much will shipping cost?
We provide you with shipping costs for a variety of shipping methods while you are shopping and during checkout. Our shipping prices are based on the exact quote of major shipping companies to ship from the warehouse to your address. We do not make a profit on shipping.
Do you ship internationally?
Yes, we do ship worldwide (Click here for a list of countries/regions that we service). Please allow additional time to process international orders. During checkout, you will be provided with a shipping price for your order. If we are unable to determine a shipping price for your address during checkout, we will email a shipping price to you for approval before finalizing your order.
Keep in mind we are unaware of your local laws and you, the customer, assumes all shipping risks. Once the package leaves our hands there is nothing we can do from that point. All international mail is shipped via USPS or Fedex International. We will not stretch the truth or under declare values on any packages. Note: Customers are responsible for all customs and duty fees when importing products into their country.
Do you ship to military bases?
Absolutely. We are proud to service our men and women in uniform by shipping to APO and FPO addresses.
Can I track my order?
Yes. Each Knife Depot order comes with a customized tracking code, which will be emailed to you once your order ships and will allow you to track your order progress.
Is there a way to check my order status on your site?
Yes. Please visit our Order Status page to view the current status of your order. You will need your order number and billing address zip code. You can also email us with your order number and let us know that you are checking on the status of your order.
I hear you offer free shipping on orders over $99. Is that true?
You bet it is. To take advantage, simply purchase more than $99 worth of eligible products (eligible products are labeled with: "eligible for free shipping on orders over $99" next to their price) and select "Ground" as your shipping method. This promotion only applies to the continental United States.
I have additional questions. Where can I ask them?
Give us a ring at 1-800-248-1987 or send us an e-mail and we will get back to you fast. You can get our full contact info here.
Thanks again for shopping Knife Depot, where we do our best to ensure that you NEVER LOSE YOUR EDGE!