Orders Questions


Do I need to sign up for an account to place an order?

No. Our system provides the convenience of ordering without an account.

I ordered a product that is backordered? What happens now?

Sometimes due to the popularity of an item, it will have to be placed on backorder until a new shipment is received. In this situation, you will be promptly notified by a customer service specialist, who will provide you with options to fulfill your current order.

When and how can I cancel an order?

We strive to ship orders immediately, which means that in many cases orders will be not be able to be cancelled once made. However, we'll gladly attempt to cancel your order if you notify us by calling 1-800-248-1987. If you're unable to cancel your order, we offer free money-back returns for up to 60 days. Click here for details.

What payment methods do you accept?

We accept all major forms of payment, including Visa, MasterCard, American Express and Discover. We also accept payments via Paypal and money orders

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Do you offer any coupons or promotions?

Occasionally, we do offer coupons and promotional codes to customers on our email list. Typically, these coupons are only good for a specified time. We also offer a wide array of knife giveaways and other promotions on Facebook and Twitter. Coupons found on our website and on Facebook or Twitter are our only authorized coupons.

Do you charge sales tax on your orders?

For the moment, state law requires that we charge sales tax on the full amount of the order only if the billing or shipping address is in Louisiana.

How do I know if a knife is legal in my city or state?

Some of the products we sell are restricted by particular countries, states, or cities. By purchasing an item from our website, you acknowledge that you have the legal capacity and are of legal age to do so. Unfortunately, due to the complicated and constantly changing nature of state knife laws, we are not able to provide up-to-date information on knife legality.

If I live in a country that doesn't use American dollars as currency, in what currency will I be charged?

If you live outside the U.S., the charge will be converted by your bank into your local currency and will appear on your credit card statement in that currency.

When will my credit card be charged?

In most cases, your card will not be charged until after your order has entered the shipping process.

What happens if an item is mispriced?

In rare cases, items are priced incorrectly.  In this situation, we will either contact you for instructions prior to shipping or cancel your order and notify you.

I have additional questions. Where can I ask them?

Give us a ring at 1-800-248-1987 or send us an e-mail and we will get back to you fast. You can get our full contact info here.

Thanks again for shopping Knife Depot, where we do our best to ensure that you NEVER LOSE YOUR EDGE!